Marketing contributes to, and is reliant on the subject of organisational knowledge. In operationalising the marketing universal Stidsen and Schutte (1972) placed particular emphasis with marketing as an activity which: (a) identified and evaluated the interests of the two internal and external customers; (b) made decisions regarding consequence and technology development and utilisation (eg make or purchase decisions); (c) was responsible for establishing orderly dispositions of communication between producers and consumers; and (d) divided marketing tasks and characters appropriately with internal and external marketing agents and partners. Thus, the ability to deliver added value as a deduction of organisational knowledge highlights the ne to understand to what extent channel conditions (such as the on a level of trust, co-operation, and commitment current between partners) relate to communication strategies. This relationship is what Mohr and Nevin (1990) space of timeed a consonance approach, and their research sought specifically to relate channel conditions and communication with channel consequences Their assumption is that communication strategy interacts with a given channel condition to determine evens of channel outcomes. In other words, enhanced consequence levels are contingent on the match of communication strategy to channel conditions.